Reign of Rivals is an independent game. The fastest way to reach us is email:
Please include your exact player name, your phone model, and what happened.
Never send us a password, payment details or a restore code. The game has no passwords, and we will never ask for one.
Report a problem from inside the game
Open Settings (the cog button at the top right). Under SUPPORT you can:
- REPORT A BUG: tell us what went wrong. The game attaches its version and the screen you were on.
- REPORT CHEATING OR EXPLOIT: tell us about cheating or a bug that gives an unfair advantage. Please report exploits instead of using them.
Translate chat
Pick your CHAT LANGUAGE in Settings (12 languages: English, Spanish, French, German, Portuguese, Italian, Polish, Turkish, Russian, Japanese, Korean and Chinese (Simplified)). Then tap TRANSLATE under a chat message, or turn on AUTO-TRANSLATE to translate other players' messages automatically. SHOW ORIGINAL is always one tap away. Translations are automatic and may be imperfect. If translation is unavailable, chat still works and shows the original text.
Chat safety: mute, block and report
You can protect yourself straight away, without waiting for us:
- Mute a player to hide their Global and Alliance chat messages from you.
- Block a player to also stop private messages between you, in both directions. They are not told that you blocked them.
- Report a player (from their profile), a chat or private message, or an Alliance's name, tag or description. Choose a reason (such as harassment, hate speech, spam, cheating, impersonation or an inappropriate name) and add a note if you like. A moderator reviews it. The player you report is never told who reported them.
- Muting, blocking and reporting only affect communication. They never change battles, scouting, rankings or what either of you can see on the map.
Reports are reviewed by people on our team; there is no automatic punishment. Moderators may hide messages, reset offensive player or Alliance names, and suspend accounts that break our Terms of Service.
Lost your kingdom?
Your kingdom is a guest account. It has no email or password, and the sign-in is stored on your phone. Uninstalling the game, clearing its data, or switching phones can lose that sign-in.
Email us with your exact player name and roughly when you last played. If we can be confident the kingdom is yours, we can send a one-time restore code. You enter it on the game's first screen (or in Settings › RESTORE ACCOUNT). The code works once and expires after 15 minutes. We can't promise recovery in every case.
Delete your account
You can delete your account in the game, or ask us by email if you no longer have the game. See Delete your account for the steps and what happens to your data.